How to contact us

Support is free for everyone, whether you've signed up yet or not.

1. The quickest way is the support button in the bottom-right corner of any page. It opens a panel where you can search help articles or send us a message directly.

2. If you're signed in, your name and email are filled in for you and you can see your previous messages under the Messages tab.

3. Prefer a full page? Use the Contact us page instead. It walks you through the same few questions in four short steps: what you need help with, your message, your details, then a quick review before you send it.

4. Either way, we reply by email, usually within one working day.

There's no need to know exactly which team to ask for; just tell us what's going on and we'll route it to the right place.

Where you'll see our reply

We always reply by email, to the address you gave us.

If you're signed in when you send a message, our reply also appears in the widget's Messages tab, with a small dot next to any conversation we've replied to.

You'll also get a notification in the app (the bell in the top bar) that takes you straight to the conversation.

Replying to us

If you're signed in, you can carry on the conversation from the Messages tab: open the conversation and use the reply box at the bottom.

You can also just reply to our email directly; either way reaches the same team and adds to the same conversation.