Get paid online

Go to Settings → Payments and choose Connect with Stripe. Only the business owner can connect or disconnect Stripe. Stripe will ask for your business details and the bank account your card payments should be paid out to; you can save and come back later if you need to.

Once Stripe confirms your account, every invoice you send carries a Pay online button on the page your customer opens from the email, and the email's button reads View and pay invoice. Customers pay by card, Apple Pay or Google Pay on a page hosted by Stripe; card details never reach BusyBee Hub.

The money goes straight into your own Stripe account, and Stripe pays it out to your bank on its usual schedule. BusyBee Hub marks the invoice paid the moment the payment clears and records Stripe's card fee as an expense under Bank and card charges, so your profit is right without any typing.

When the payout arrives in your bank feed, explain it as Stripe payout: that moves the money from your undeposited card takings into your bank account without counting the income twice. We suggest it automatically when the description mentions Stripe.

Refunds and lost disputes are made from your Stripe Dashboard. BusyBee Hub never rewrites the original payment: for an invoice that was paid in full it creates a credit note for the refunded amount, dated the day the money went back, and records the refund as a separate outgoing payment allocated to it, so the invoice stays settled; money the invoice never asked for is returned without a credit note, a refund still owing on an existing credit note is settled before a new credit note is made or a payment reversed, and an invoice that wasn't fully paid, or a payment your customer's bank takes back after a lost card dispute, is reopened instead. Stripe keeps its fee on refunds, so the fee expense stays. See Refund a customer for the full picture, including CIS invoices, overpayments and invoices that weren't fully paid.

If a customer disputes a payment with their bank (a card or other online payment), Stripe takes the money back from your balance while the bank decides, and BusyBee Hub tells you straight away. The invoice reads Disputed until Stripe settles it, with a banner that says when your evidence is due, and Radar adds an item so it doesn't slip. You send the evidence in your Stripe Dashboard, which is where it has to go; the banner links to your disputes there. If you win, the invoice is Paid again. If you lose, the payment is recorded as taken back and the invoice is owed again (see Refund a customer). If Stripe turns a loss into a win later, the money is back in your Stripe balance. When the loss had taken money back from the invoice, BusyBee Hub leaves the invoice open and tells you to record the payment when it reaches your bank; when it had taken nothing, there is nothing to record. An inquiry, where a bank asks about a payment before any dispute, takes nothing back: the invoice reads Disputed while the bank is asking, and returns to Paid when it closes. BusyBee Hub doesn't tell your customer that a payment was disputed.

You can switch the Pay online button off for all invoices from Settings → Payments without disconnecting, or disconnect entirely; your Stripe account remains yours either way.

Your platform fee, if any, is shown on the same page. Stripe's own card fees apply to every payment.